Last Updated: December 7, 2025
Thank you for shopping with Sarmal Design. We want you to have a smooth and satisfying experience. Please read our Returns & Refund Policy carefully before making a purchase.

  1. Eligibility for Returns
    You may request a return within 14 days of receiving your order.
To be eligible, items must be:
  • Unused
  • In their original condition
  • In the original packaging
    Return requests made after the 14-day period cannot be accepted.
  • Non-Returnable Items
    Due to the handmade and customized nature of our products, the following items cannot be returned:
  • Custom-made or made-to-order items
  • Personalized products
  • Any product that has been modified or altered at the customer’s request
    These items are produced specifically for you and therefore are not eligible for return unless they arrive damaged.
  • Damaged or Defective Products
    If your product arrives damaged, please contact us within 48 hours of delivery.
    To process your claim, we require:
  • Clear photos or videos of the damaged areas
  • A shipping damage report from the courier, if available
    After review, we will offer:
  • A replacement, or
  • A full refund (including return shipping)
    Claims made after 48 hours may not be eligible.
  • Return Shipping Costs
  • Return shipping costs are the responsibility of the customer for non-defective products.
  • If the product is defective or damaged upon arrival, Sarmal Design will cover the return shipping cost.
  • Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    If approved:
  • Refunds will be issued to your original payment method.
  • Processing may take 5–10 business days depending on your bank.
    Shipping fees paid at checkout are non-refundable unless the product was damaged or defective.
  • Exchanges
    We currently do not offer direct exchanges.
If you want a different item, please return the product (if eligible) and place a new order.
  • Order Cancellations
    Orders can be cancelled before production begins.
Custom-made or personalized orders cannot be cancelled once production has started.
  • How to Start a Return
    To initiate a return request, please contact us:
    Email: info@sarmaldesign.com
Include your:
  • Order number
  • Full name
  • Reason for return
  • Photos (if applicable)
    Our team will guide you through the next steps.