Privacy policy
PRIVACY POLICY
Last updated: September 10, 2026
Sarmal Design operates this online store from Ankara, Turkey. Our store is hosted by Shopify, which provides the commerce platform that enables us to offer our products and services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Your name, email address, telephone number, billing address, and shipping address
• Order, product, transaction, return, and delivery information
• Account details and customer preferences
• Messages, enquiries, custom-order specifications, and other communications
• Device, browser, IP address, cookie, and website usage information
• Payment-related information processed through Shopify and applicable payment providers
HOW WE USE PERSONAL INFORMATION
We may process personal information to:
• Process payments, orders, deliveries, returns, and customer requests
• Produce personalized or made-to-order products
• Provide customer service and communicate about your order
• Operate, secure, analyze, and improve our website and services
• Detect and prevent fraud, misuse, and security incidents
• Maintain business, tax, accounting, and legal records
• Send marketing communications where permitted by law
• Establish, exercise, or defend legal rights and comply with legal obligations
HOW WE SHARE INFORMATION
We may share relevant information with Shopify, payment processors, shipping companies, customs and logistics providers, technology and hosting providers, analytics and marketing providers, professional advisers, public authorities, and other service providers necessary to operate our business.
We may also disclose information when required by law, to protect our legal rights, as part of a business transaction, or when you direct or consent to the disclosure.
COOKIES
Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, analyze website use, prevent fraud, and support advertising. Available privacy and cookie controls may vary according to your location and browser.
INTERNATIONAL DATA TRANSFERS
Because Shopify and some of our service providers operate internationally, personal information may be processed outside Turkey or your country of residence. Where required, transfers will be made using an applicable legal basis and appropriate safeguards.
DATA RETENTION AND SECURITY
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, accounting, taxation, dispute resolution, fraud prevention, and legal compliance.
We apply reasonable administrative and technical measures to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
YOUR RIGHTS
Depending on applicable law and your location, you may have the right to:
• Learn whether your personal information is being processed
• Request access to or information about your personal information
• Request correction of incomplete or inaccurate information
• Request deletion or destruction where legally applicable
• Object to or restrict certain processing
• Learn the recipients to whom information has been transferred
• Withdraw consent where processing is based on consent
• Lodge a complaint with an appropriate data protection authority
We may need to verify your identity before processing a request.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails using the unsubscribe link in the message. You may still receive non-marketing communications concerning your orders or account.
CHILDREN
Our services are not intended for children, and we do not knowingly collect children’s personal information in violation of applicable law.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. Their privacy and security practices are governed by their own policies.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect operational or legal changes. The revised version will be posted on this website with a new “Last updated” date.
CONTACT
For privacy questions or to exercise your rights, contact:
Sarmal Design
Ankara, Turkey
Email: denierguneygs@gmail.com