Shipping policy

SHIPPING POLICY

Last updated: October 4, 2026

Sarmal Design ships handmade wall art and decorative objects from Ankara, Turkey.

FREE SHIPPING

We offer free standard shipping on all orders to the destinations available at checkout. There is no minimum order value, and no shipping fee is charged at checkout.

Free shipping applies to delivery of your order. Return shipping is subject to our Return & Refund Policy.

PROCESSING AND PRODUCTION

Our products are handmade and normally prepared within 1–2 weeks. This production time is separate from shipping transit time.

Customized, large-scale, wholesale, and project orders may require additional production time.

DELIVERY ESTIMATES

After dispatch, estimated delivery is 3 business days. Please allow 1–2 weeks for production before dispatch.

Delivery dates are estimates and cannot be guaranteed. Delays may occur because of carriers, customs clearance, weather conditions, public holidays, or circumstances outside our reasonable control.

INTERNATIONAL ORDERS

Unless expressly stated otherwise in writing, international customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These charges are separate from our free shipping service.

Customs clearance procedures may delay delivery.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately at denizerguneygs@gmail.com.

We cannot guarantee that an address can be changed after production has started or the order has been transferred to the carrier.

TRACKING AND DELIVERY

Tracking information will be provided after dispatch whenever tracking is available. Customers are responsible for monitoring the shipment