Refund policy

RETURN & REFUND POLICY

Last updated: September 10, 2026

We want you to be satisfied with your purchase from Sarmal Design.

RETURN PERIOD

For eligible standard products, you may request a return within 14 days of receiving your order.

To qualify for a return, the product must be undamaged, in its original condition, and not used beyond what is reasonably necessary to inspect it. It must be returned with its original packaging and all included components.

Before returning an item, please contact us at denierguneygs@gmail.com with your order number. Items returned without prior authorization may not be accepted.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Products that are made to order, personalized, or customized in size, color, materials, or design cannot be returned or refunded unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise.

NO EXCHANGES

We do not offer exchanges. If an eligible product is returned and approved, you may place a separate order for another product.

RETURN SHIPPING

Customers are responsible for arranging and paying for return shipping. We strongly recommend using a trackable and insured shipping service. The customer remains responsible for the product until it reaches us safely.

Original express delivery upgrades, customs duties, import taxes, brokerage fees, and similar charges are non-refundable unless required by applicable law. Standard delivery charges will be handled according to any mandatory consumer rights that apply to the order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at denierguneygs@gmail.com.

Please include your order number and clear photographs of the product, packaging, and shipping label. Keep all original packaging while the claim is being reviewed.

REFUNDS

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time.

Nothing in this policy limits any mandatory consumer rights available under applicable law.